Frequently asked questions

Ordering

Do I need a code to order? No. Anyone can check out as a guest — just enter your delivery details and pay. If we've issued you a 7-character customer code, logging in with it (the Log in button in the header) saves your details and shows your past orders, but it's entirely optional.

My code won't log me in. Check for typos — codes are seven letters and numbers, and case doesn't matter. If it still won't go through, email hello@kord.nz and we'll sort it out quickly.

Can I change an order after placing it? If your order hasn't shipped yet, email hello@kord.nz as soon as you can and we'll do our best to amend it. Once it's dispatched, it's on its way, but our returns policy has you covered.

Delivery

How much is delivery? A flat $15, tracked courier, anywhere in New Zealand. No thresholds and no surprises — the same rate on every order, however large.

How fast will it arrive? Orders placed before 2pm on a working day are dispatched the same day. Metro areas are usually next working day; rural addresses allow one to three working days. You'll get a tracking link when it ships.

Returns and warranty

What's your returns policy? Change of mind is fine within 30 days, provided the item is unused and in its original packaging. See Returns and refunds for the full detail.

What warranty do products carry? Everything KORD sells is covered by a 5-year replacement warranty against faults. If something goes wrong, we replace it — see Warranty for how.

Payment

How do I pay? By card at checkout. Payment is handled securely by Stripe; we never see or store your card details.

Are prices GST inclusive? Yes. Every price shown is in New Zealand dollars and includes GST.

More questions

Do prices include GST? Yes — every price on kord.nz is in New Zealand dollars and includes GST, and the flat $15 delivery is the only thing added at checkout.

Can I order from outside New Zealand? At present we ship within New Zealand only. If you're overseas and keen on KORD gear, email hello@kord.nz and let us know — it helps us gauge demand.

Is my payment secure? Yes. Card payments are handled by Stripe, and your card details never touch or get stored on our systems.

What if I order the wrong thing? If it hasn't shipped, email us quickly and we'll try to amend it; if it has, our 30-day change-of-mind returns cover you, provided the item is unused and in its packaging.

Still stuck? A real person answers hello@kord.nz, usually within a working day.

Products

How do I find a specific product? Every product has a code (like W01-S2). Type it into the search box on any page and the catalogue filters to it instantly. You can also browse by collection.

I don't know which product I need. Tell us your devices and what you're trying to do at hello@kord.nz, and we'll recommend the exact products — the codes you need and nothing spare.

Still stuck? Email hello@kord.nz any time and a real person will help.