Shipping policy

Overview

This page sets out KORD's shipping terms in one place. For a fuller, plain-language explanation of delivery — dispatch times, tracking and what to do if a parcel is delayed — see our Delivery and shipping page, which forms part of these terms. KORD Ltd delivers within New Zealand.

Shipping cost

Shipping is charged at a flat $15 per order, regardless of order size or destination within New Zealand. There is no free-shipping threshold; the same rate applies to every order. The shipping cost is shown at checkout and included in your order total.

Where we ship

We ship to street addresses, businesses and rural delivery addresses within New Zealand only. We do not currently ship internationally. If you are overseas and interested in KORD products, please contact hello@kord.nz.

Dispatch

Orders placed before 2pm on a working day are dispatched the same working day. Orders placed after 2pm, or on weekends and public holidays, are dispatched on the next working day. We aim to dispatch promptly but do not guarantee same-day dispatch in all circumstances, such as periods of high demand.

Delivery estimates

Delivery is by tracked courier. Estimated delivery times are:

• Metropolitan and main centres: typically the next working day after dispatch.
• Rural and remote addresses: typically one to three working days after dispatch.

These are estimates based on the courier network and are not guarantees. Factors outside our control, including weather and peak periods, may affect delivery times.

Tracking

We provide a tracking link by email once your order is dispatched. You are responsible for monitoring tracking and for making arrangements to receive your parcel where required by the courier.

Delivery addresses and risk

You are responsible for providing an accurate and complete delivery address. We are not liable for delays, failed delivery or additional costs arising from an incorrect or incomplete address. Risk in the products passes to you on delivery.

Failed or delayed delivery

If a parcel is significantly delayed, appears lost, or a delivery problem arises, contact hello@kord.nz and we will liaise with the courier to locate the parcel and resolve the issue. Where a parcel is confirmed lost in transit, we will arrange a replacement or refund.

Returns

For returns and faulty items, see our Returns and refunds and Warranty pages.

Undeliverable and returned parcels

Occasionally a parcel can't be delivered and comes back to us — most often because of an incorrect or incomplete address, or because delivery couldn't be completed after the courier's attempts. Where this happens due to an address error or a failure to collect, any cost of redelivery may be passed on, and we'll be in touch to arrange getting the order to you correctly. This is exactly why we ask you to check your delivery address carefully at checkout, since it's the single most common cause of a parcel going astray. If you realise the address is wrong after ordering, email us straight away — if the order hasn't shipped we can usually correct it before it leaves. As set out above, risk in the products passes to you on delivery, and delivery estimates are estimates based on the courier network rather than guarantees. Any question about a specific shipment, email hello@kord.nz.

Contact

Any question about shipping? Email hello@kord.nz.