Delivery and shipping

Flat rate, everywhere

KORD delivery is a flat $15 on every order, sent by tracked courier anywhere in New Zealand. There are no thresholds, no zones and no free-shipping games to chase — one honest rate whether you order a single cable or a full box of gear. We'd rather price it plainly than bury it.

Dispatch times

Orders placed before 2pm on a working day are dispatched the same day. Orders placed after 2pm, or over a weekend or public holiday, go out on the next working day. We pack quickly because we know waiting for something you need is the frustrating part.

Delivery estimates

Once your order is on the courier:

• Metro and main centres: usually the next working day.
• Rural and remote addresses: allow one to three working days.

These are estimates from the courier network, not guarantees — occasionally weather or peak periods add a day. You'll always have tracking so you can see where your parcel is.

Tracking your parcel

The moment your order ships, we email you a tracking link. You can follow the parcel from dispatch to your door, and the link updates as it moves through the network. If tracking hasn't updated in a couple of days, email hello@kord.nz and we'll chase it with the courier.

Delivery addresses

We deliver to street addresses, businesses and rural delivery addresses across New Zealand. Please double-check your address at checkout — a wrong or incomplete address is the most common cause of a delayed parcel. If you spot a mistake after ordering, email us straight away and we'll correct it if the order hasn't shipped.

Signature and safe drop

Whether a parcel needs a signature depends on the courier and the item. If nobody's home, the courier follows its standard process — usually a card left and a redelivery or pickup point. For instructions like a safe place to leave a parcel, add a note at checkout and we'll pass it on where the courier allows.

Missing or delayed parcels

If your parcel is running well behind the estimate, or tracking shows a problem, get in touch. We'll work with the courier to locate it and put things right. You're never left to deal with the courier alone.

Rural and business addresses

We deliver to street addresses, businesses and rural delivery (RD) addresses right across New Zealand, all at the same flat $15. Rural addresses naturally take a little longer on the courier network — allow one to three working days rather than the overnight metro areas usually see — but they're tracked the whole way just the same. For business deliveries, it helps to include the company name and any suite or level in the address so the courier can find the right reception. Wherever you are, the single most important thing is an accurate, complete address, because a wrong or missing detail is the most common cause of a parcel going astray or coming back. If you realise something's off after ordering, email us straight away — if it hasn't shipped, we can usually correct it before it leaves.

International orders

At present KORD ships within New Zealand only. If you're overseas and interested in KORD gear, email hello@kord.nz — we'd like to know there's demand.

Questions about a specific delivery? hello@kord.nz.