Contact us

Talk to a real person

KORD is a small team, close to the product, and the person who replies to you is usually the person who can actually fix your problem. There's no call-centre script and no runaround — just a straight answer, quickly. Whatever you need, email is the best way to reach us and we aim to reply within one working day.

General enquiries and support

For orders, product questions, delivery, returns and anything else, email hello@kord.nz. It helps us help you fast if you include your order number (where relevant) in the subject line, and a clear description of what you need. If you're asking which product suits your setup, tell us your devices and what you're trying to do, and we'll recommend the exact codes.

Warranty and faults

For a damaged item or a warranty claim, email hello@kord.nz with your order details and a quick description of the fault. A photo for visible damage, or a short video for a functional fault, lets us diagnose and act quickly. Everything we sell carries a 5-year replacement warranty, and we cover the cost of putting genuine faults right.

Trade and wholesale

If you're a business interested in stocking KORD, or buying in volume, we'd like to hear from you. Email trade@kord.nz with a little about your business and what you're after, and we'll be in touch. See our Trade and wholesale page for more.

Choosing the right product

Not sure what you need? That's one of our favourite emails to get. Send your devices and the problem you're solving to hello@kord.nz — "I've got this laptop and these two monitors," or "I need to charge three phones on a bedside table" — and we'll reply with a short, specific list. We'd rather point you to the right thing than sell you the most expensive one.

Our details

KORD Ltd — Aotearoa New Zealand General and support: hello@kord.nz Trade and wholesale: trade@kord.nz

All prices on kord.nz are in New Zealand dollars and include GST, with flat $15 tracked delivery nationwide.

Help us help you faster

A little detail in your first email saves a round of back-and-forth. If it's about an order, put the order number in the subject line. If it's a fault, add a photo or short video and a line on what's happening. And if you're asking which product suits you, tell us your devices and what you're trying to do — "I've got this laptop and two monitors," or "I need to charge three phones on a bedside table" — and we'll come back with the exact codes rather than a vague list. We read every message and a real person replies, usually within a working day and often sooner. There's no ticket maze and no script; the person answering is generally the one who can actually solve it. The clearer your first message, the faster that answer comes — but even a one-liner gets a proper reply.

Response times

We reply within one working day, and usually faster. If your enquiry is time-sensitive — an address correction on an order that hasn't shipped, say — put that in the subject line so we can prioritise it. We read every email, and a person answers.